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Our local teams are always available 24 hours a day 7 days a week to help you checking-in or provide any other support you may need. If you have any questions please contact us. We are always a message, text, email, instant-chat, or phone call away!

Frequently asked questions

Our cancellation policies vary by location. Look for the cancellation policy in the description of the rental you are interested in – under the header “

Our most common policy is as follow: 100.00% will be charged when cancelling less than 30 days before arrival 30.00% will be charged when cancelling less than 365 days before arrival

We have completely revamped our cleaning procedures to best protect our team and guests from the global pandemic. This includes PPE for cleaning staff, upgraded, hospital-grade cleaning agents, a comprehensive cleaning checklist, including sanitizing all surfaces and washing all linens in high heat. For a more comprehensive overview of our latest cleaning routines please see our blog post on Covid-19 cleaning here and our Covid-19 update here.

Yes! We offer weekly and monthly furnished apartment pricing in addition to nightly stays. Our monthly guests also have access to our on-demand, subsidized cleanings. This means you can request a mid-stay cleaning that fits your schedule with a very affordable cleaning fee.

No! You can book as low as 1 night in a luxury Hyatus furnished rental or as much as 365 nights 🙂 But keep in mind, longer you rent, the larger your length of stay discount!



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