Effective July 20, 2026
This notice applies to Hyatus Guest Support Messaging. We use mobile information to provide the transactional booking, stay, and customer-care messages you request. Message frequency varies, and message and data rates may apply.
Information we collect
- Your mobile number and the date, method, and scope of your consent.
- Messages and media you exchange with Hyatus support.
- Delivery, opt-out, help-request, and conversation metadata.
- Booking or support identifiers needed to resolve your request.
How we use it
We use this information to provide the messages you requested, assist with bookings and stays, coordinate support, maintain consent and opt-out records, prevent abuse, comply with law, and improve customer service.
Service providers
We may give limited information to vendors that process communications or provide customer-support infrastructure for Hyatus. They may use it only to deliver services to Hyatus, protect the service, or comply with law—not for their own marketing or promotional purposes.
Retention and security
Hyatus keeps messaging information only as long as reasonably necessary for active support, operational records, dispute resolution, security, and legal obligations. We use administrative and technical safeguards designed to protect this information.
Your choices
Reply STOP to end program messages or HELP for assistance. To request access, correction, or deletion where applicable, email reservations@hyatus.com. We may retain limited records needed to honor an opt-out or meet legal obligations.
Related policies
See the Hyatus SMS Terms & Conditions and our general Privacy Policy for more information.