All Hyatus guest reviews

Worth the stay! We look for a clean and comfortable stay, and this was everything and more! We look forward to coming back to New Haven soon!!!

It's a lovely apartment with wonderful amenities. Though not necessarily affiliated with the rental, the building employees were friendly and accommodating enough to allow us to store luggage which is RARE with Airbnbs. We had a slight hiccup wherein, the trash was not removed from the unit prior to our stay. The host resolved and compensated us for the trouble. All in all, I'd recommend this is place to anyone looking for an "at home feel," with a few luxury hotel amenities like a gym,pool and luggage accommodations.

Delighted with my stay an elegant apartment with good clean view and 10/10 attention I would return

Summary: I liked: I did not like:

Tisha was great, helpful and empathetic.

Great space with lots of room and amenities.

Great location but takes studying to figure out how to get in and park. Also have to sign contracts and jump through some hoops. They provide walk thru videos to guide you but not as easy as a door code. Parking garage was closed so had to use a different one and transport luggage further. Not bad when you get it all figured out but would have preferred a house instead. The plus side is plenty of restaurants, shopping, and a theater all right outside your door. Little noisy at night.

Newly renovated with lots of attention to detail - lights everywhere, comfortable beds, easy kitchen. The place was very clean. Will stay again next we visit our daughter in Philadelphia.

Wonderful stay!

This was my second time staying at this property and I loved it just as much as I did the first time, hence my return! I worked with Tatenda initially and she was amazing and very lovely. Sarah took up from Tatenda and I enjoyed working with her as well! Sarah was very professional and communicated very well each time I had a question. I will definitely be returning when next I am in the neighborhood!

This Airbnb was perfect for what I needed. The unit layout was good with the living space (with comfy pullout) separate from the bedroom. Huge walk in closet and bathroom so you can keep the place uncluttered during your stay. Building amenities were amazing- gym, great roofdeck, lobby lounge. Everything is clean and new. Included garage parking was a plus! Key fobs and entry were really easy. The host was always available and really helpful. I would definitely stay again if I had the need to be in the White Plains area.

Summary: I liked: The building and apartment are clean, comfortable, and well maintained. The location is also excellent, with convenient access to downtown Boston. I did not like: Nadia, our host contact, was very responsive and always available. However, the maintenance and cleaning support teams were less accessible. The self-check-in process went smoothly, but a little later we were unable to lock the apartment because the electronic keypad batteries had died. It took over an hour for someone to arrive and replace them. Unfortunately, the person who came was not prepared with the proper tools and had to improvise by using a key to open the battery compartment. The issue was eventually resolved, but the response time and lack of preparation were disappointing.