REVIEW 625
William C.
Third-party distributor
The property was pretty good. We did have a few issues and we were locked out of our room for a period of time and even though we reported having issues with door access at 10:00am and being assured that it would be fixed while we were out for the day when we returned at 5:30pm the door still wasn't fixed.To make things worse, we called and called Hyatus for support and nobody answered our call for close to an hour so we were left outside standing in the corridor. I eventually begged the maintenance team in the building for help and they fixed this issue in under 2 minutes. If only Hyatus would have taken our issue seriously and did what they committed to do.................
Everett, MA
