REVIEW 709
Yelena K.
Third-party distributor
Summary: Exceptional apartment, incredibly spacious, beautifully equipped and outstanding Hyatus support. I liked: We had an exceptional stay and would very happily give this apartment 10/10. The apartment itself was fantastic: extremely spacious, spotless, modern and much larger than we expected. There was an enormous amount of storage, including large walk-through wardrobes between the bedrooms and bathrooms. The two bedroom areas were almost mirrored, with one bathroom having a bath and the other a large shower. The living space was excellent, with a large dining table and four chairs, a comfortable sofa bed and three Smart TVs, one in each bedroom and one in the living room. Even the lighting throughout the apartment had clearly been thought about. We also discovered a small indoor golf putting game just as we were checking out, which was a fun extra we wished we had noticed sooner! The kitchen deserves a special mention. It was genuinely a full home kitchen rather than the basic kitchenette you sometimes get in serviced apartments. It had high-quality GE Profile appliances, including a large fridge/freezer, full gas range and oven, and large microwave. There was loads of countertop space, a full-size sink with a garbage disposal, and plenty of room to prepare proper meals. Both bathrooms were also very well supplied, including Public Goods toiletries and make-up remover wipes, which was a nice touch. What impressed us particularly was the Hyatus support. Their online guest portal was excellent, with everything clearly laid out and useful instructional videos explaining the apartment and building. Support was available 24/7, either by telephone, through the Hyatus platform or through Booking.com. Whenever we needed anything, communication was extremely quick and helpful. For example, when we asked for extra towels, they were brought to us almost immediately. It made the whole stay feel very well managed despite there being no traditional hotel reception. The Maxwell complex itself is also extremely impressive. I did not like: Our only frustration was with the Maxwell building's pool arrangements, and I want to emphasise that this was not an issue with Hyatus or the apartment itself and absolutely should not deter anyone from booking this property. The pool is only open from 10:00am to 8:00pm, which we found quite restrictive when spending most of the day sightseeing in Boston. We therefore did not manage to use it until our final morning. We came down at around 10:30am, after the pool was officially open, but an automatic pool vacuum was still operating in the water. We were actually pleased to see that the pool was being properly cleaned; the frustrating part was simply that the cleaning was taking place during the already limited guest opening hours rather than beforehand. We asked building staff about having it removed. One staff member helped us contact maintenance, although the maintenance response itself was unfortunately rather abrupt. After waiting around 15 minutes, we went into the Maxwell management office. The lady there was extremely polite, helpful and responsive and immediately contacted the maintenance team. The vacuum was then removed, although the maintenance employee himself was not particularly welcoming. Again, this was entirely a Maxwell building-management/maintenance issue, not a Hyatus issue. Hyatus themselves were consistently excellent throughout our stay. It was a very minor frustration compared with an otherwise outstanding experience and would not stop us from returning or recommending the apartment.
Everett, MA