All Hyatus guest reviews

Summary: I liked: I did not like:

Great stay. Will book again.

This is a beautiful place that looked just like the pictures. It was very quiet, the amenities were nice. Tatenda was a great host, very helpful and always quick to respond. Stayed here twice and would definitely return again.

Summary: Easy walk to Harvard. Clean, modern, comfortable. I liked: I did not like:

Great location with great amenities in the building!

I stayed in this two-bedroom apartment with my family during my SNHU graduation weekend, and the experience fell short of expectations. At first glance, the apartment appeared clean, but we later found blonde hairs throughout the space, which raised concerns about how thoroughly it was cleaned. The unit is listed to accommodate five guests, yet only three sets of towels were provided. We ended up purchasing additional towels ourselves, and later noticed extra towels left outside the door in a public hallway, which felt both unprofessional and unsanitary. The check-in process was especially frustrating. We waited in the lobby for over an hour with a five-year-old child because the cleaner had the key and was supposed to drop off towels. When she arrived, she was in pajamas and house shoes and did not clearly communicate that the key had already been placed in the lockbox. When I tried to get clarification, I was directed to an online portal that was not user-friendly and did not resolve the issue. There was also no accessible or handicap parking available for guests, which should be more clearly disclosed in the listing. Overall, this experience negatively impacted what should have been a very special graduation weekend. I requested a modest two-hour checkout extension due to the earlier inconvenience, but that request was not accommodated. Based on this experience, I would not recommend this property or management group.

My stay was ideal- convenient, clean, roomy, and great amenities. The staff was super responsive to all of my communications- from pre-check in to post check out. Highly recommend.

The stay was wonderful! Hyatus staff was very friendly and was available 24x7 to help with anything. My parents were visiting Boston for the first time and they loved the stay! Thank you so much.

Great stay! The apartment is very comfortable and well decorated. The beds were comfortable. It is also well equipped with amenities and all the kitchen appliances and supplies that you need for a short or long stay. The included gym accessibility is a huge plus. The building is nice and new. The host was readily accessible and very helpful and responsive. I would stay here again. One minor note- the second bedroom does not have any windows so a second or brighter lamp would be helpful.

They do a great job! Very well furnished and supplied. The place was spotless. Will be back

I can’t say enough wonderful things about the apartment and Tatenda as a host. We were in town, anticipating the birth of our first grandchild at the hospital nearby. Tatenda was incredibly flexible with extending dates and various other needs pertaining to the birth of our grandchild. Incredibly available, friendly and helpful. She is definitely a super host. The apartment and the amenities are equally super (loved the coffee room off the lobby .) We had everything we needed and more. The price is the incredibly fair, considering the value of what we got. I would definitely come back!

We stayed over a week and this home was perfect for us. It was very clean and had everything we needed for our trip. The host was super responsive and helpful. We also used the building amenities (gym and coworking space). The location is great, close to everything and lots of restaurants and shops.